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FAQS
Is the product I'm looking for in stock and available?
- You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as ‘’In Stock’’
What are your return policies?
- We offer a 30 day money back guarantee with 100% satisfaction guaranteed. We will be happy to refund or exchange unopened products within 30 days.
When will I receive my order?
- Most of our products are delivered within 5-7 days in Cairo & Giza. appliances may take up to 4 weeks for delivery.
What is covered by your 1 year warranty?
- Our 1 year warranty extends the full manufacturer's warranty.
Is express shipping available?
- Express shipping is not available as of yet, but you must make sure that we will deliver the order as soon as we can.
How do I get service on a Product I purchased from your store?
- Service is available for items under warranty from the manufacturer. Please contact the manufacturer or visit us in one of our store to assist.
Can I purchase an item I saw at your retail location that is not on your website?
- Of course! Please call 19857 to reserve it.
Can I redeem a coupon with you online?
- Yes. Coupons can be redeemed at checkout.
Do you deliver to my location?
- We deliver everywhere in Egypt.
Do you have warranties?
- Yes, 1 Year Warranty against manufacturing defects.
* Do you offer builder discounts?
- Call 19857 for a quote. We will be happy to work with you.
Is Instalment available longer than 6 months?
- At this time we do not offer financing greater than 6 months.
How do your brands compare?
- We stand by the value and quality of all of our brands.
Do you match prices with other retailers?
- We try to have the best prices available for the best products.
Are phone or internet orders better?
- Ordering online is a quicker process but either way you will get your products in a timely manner.
Do you sell refurbished products?
- We only sell new products straight from the manufacturer, in the box. Even our overstock items are new and in box.
Where are you located?
- Find the below link for store locations
Tradeline Stores
Contact Us
Tradeline Mobile App
