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Is the product I'm looking for in stock and available?
You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as ‘’In Stock’’

What are your return policies?
We offer a 30 day money back guarantee with 100% satisfaction guaranteed. We will be happy to refund or exchange unopened products within 30 days.

When will I receive my order?
Most of our products are delivered within 2-3 days in Cairo & Giza. appliances may take up to 4 weeks for delivery.

What is covered by your 1 year warranty?
Our 1 year warranty extends the full manufacturer's warranty.

Is express shipping available?
Express shipping is not available as of yet, but you must make sure that we will deliver the order as soon as we can.

How do I get service on a Product I purchased from your store?
Service is available for items under warranty from the manufacturer. Please contact the manufacturer or visit us in one of our store to assist.

Can I purchase an item I saw at your retail location that is not on your website?
Of course! Please call 19857 to reserve it.

Can I redeem a coupon with you online?
Yes. Coupons can be redeemed at checkout.

Do you deliver to my location?
We deliver everywhere in Egypt.

Do you have warranties?
Yes, 1Year Warranty against manufacturing defects.

Do you offer builder discounts?
Call 19857 for a quote. We will be happy to work with you.

Is Instalment available longer than 6 months?
At this time we do not offer financing greater than 6 months.

How do your brands compare?
We stand by the value and quality of all of our brands.

Do you match prices with other retailers?
We try to have the best prices available for the best products.

Are phone or internet orders bette?
Ordering online is a quicker process but either way you will get your products in a timely manner.

Do you sell refurbished products?
We only sell new products straight from the manufacturer, in the box. Even our overstock items are new and in box.

Where are you located?
Find the below link for store locations .